UniToken Hardware Troubleshooting
UniToken Hardware Troubleshooting Steps.
- Note: Please ensure throughout the troubleshooting process no other UniToken device other than the involved UniToken device is used and/or plugged in.
Connect UniToken device
Plug the UniToken device into an available USB port on your computer.
Observe LED indicator
A flashing LED light indicates the UniToken device is not recognized by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniToken device to the computer to attempt to resolve the problem.
A situation where the LED light on the device may be flashing is if you are using UniToken on a Virtual Machine. Please check if the UniToken Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.
If reconnecting and connecting the UniToken device to a different port has not resulted in the operating system recognizing the UniToken device, continue to the next step.
Troubleshoot UniToken with the UniToken Monitor Tool
The Unitoken Monitor Tool is installed along with the PKI Package from the UniToken PRO SDK, under the directory UniToken Pro SDK\Redist\. If UniToken Monitor is installed but not already running, go to [Start], [All Programs], [SecuTech] and open the [UniToken Monitor] tool.
If the device is recognized and information about the UniToken device is listed, the device is functioning.
If no device and its information is listed, the UniToken device isn’t recognized by UniToken Monitor. If this is the case, repeat the above steps on a different computer and observe any changes. If the above steps have been unsuccessful on different computers, the affected UniToken device may be damaged.
Contact SecuTech Technical Support
If the above troubleshooting steps have not rectified the problem experienced by your UniToken device, please contact us at support@esecutech.com or directly by opening a ticket at http://esecutech.com/support, with a description of the issue and taken troublshooting steps of your affected UniToken device to facilitate quick assistance.
