UniToken Hardware Troubleshooting

Troubleshooting UniToken Hardware

1. Plug the UniToken device into an available USB port on your system.

2. Observe the LED light on the UniToken device.

If the LED light on the UniToken device is continually on, it is recognised by the computer and should be functioning correctly.

If the LED light on the UniToken device is flashing, the UniToken device is not recognised by the computer. If this is the case, reconnect the UniToken device to a different USB port or computer and observe any changes. If unsuccessful, please contact SecuTech Technical Support.

3. Check with the UniToken Monitor Tool.

The Unitoken Monitor is installed along with the PKI Package from the UniToken PRO SDK. If UniToken Monitor is installed but not already running, go to [Start], [All Programs], [SecuTech] and open the [UniToken Monitor] tool.

If the UniToken device is recognized and information about the device is listed, the device is functioning.

If no device is listed, the UniToken device isn’t recognized by the UniToken Monitor. If this is the case, repeat the above steps on a different computer and observe any changes. If unsuccessful, please contact SecuTech Technical Support.

Contacting SecuTech Technical Support  

SecuTech is committed to providing quality-oriented technical support. Technical Support can be reached at http://www.esecutech.com/support or support@esecutech.com. Please feel free to contact us if you experience any problems caused by UniToken Hardware.