Seed portal

Seed Portal and Token Troubleshooting Guide

Guide Version: 1.0

Introduction

The UniOTP Seed portal located here: https://esecutech.com/customers/uniotp/index.php is used to download, convert and troubleshoot OTP secret key files and tokens.

The features are:

• Download tokens
• Convert seedfile format
• Synchronize seed file to token
• Search for lost serial number of a token

Download tokens from SecuTech

When a new token has been purchased from SecuTech, a link is provided, eg. https://esecutech.com/customers/uniotp/index.php?1234

When this page is visited, it will request an email address to confirm that the link user is the purchaser. Note that this link will expire after 7 days, and after downloading the tokens have been downloaded, the link can be force expired. Please contact SecuTech to re-enable the link.

Convert seed file for different platforms

The Seed portal page provides 4 file types for different platforms:

• CSV in base 16/Hex, commonly used by custom solutions

Caption

details} CSV in base 32, Duo security and Google authenticator use this format XML in base 64, most commonly supported seed file format, eg. RCDev UINF, SecuTech's proprietary seed format. Test and Synchronize a token Search for a lost serial number Installation Preparation Before implementing the UniOTP Windows Logon Agent, please verify the following requirements: The UniOTP authentication server is already configured and running. The administrator has and is already using an active account for the agent on the server The aforementioned account has been bound to the UniOTP device used. UniOTP Windows Logon Agent Installation 1. Once the UniOTP Windows Distributable Package has been downloaded and installed, find the installation file setup.exe inside the package and double-click it to launch the installation process. 2. Click on Next in the InstallShield Wizard welcome screen. 3. Input your User Name and Company Name and click on Next. 4. Select Complete and click on Next. 5. Click on Install to begin the installation of the PKI package. After verifying the InstallShield Wizard has completed successfully then click Finish. Once the installation completed, the User Management Tool UniOTPManager will open automatically. 6. Important: It is strongly advised that a user account is added for this machine at this point. A new user account must be created before exiting this tool. If a functioning user account is not configured and added on the computer, users will not be able to log into the machine. Uninstall the UniOTP Windows Logon Agent immediately if any unresolvable errors appear in the following steps. 7. In the UniOTPManager window, click Add to add a UniOTP account to be authenticated with on the computer. 8. Under the Add Account window, in the fields: Account, input a valid UniOTP account name; Auth Server, input the IP address of the UniOTP authentication server; Port, input the service port of the above server (default is 1812); Share, input the shared key (used by the UniOTP authentication server); and Max Wait Time, input the number of seconds the computer should wait for the server response. 9. After the account has been added, and any other additional modifications made, click Apply. The Apply button must be clicked to submit and apply user information. 10. The dialog box below will appear if updating account information was successful. 11. After successfully installing the UniOTP Windows Authentication Agent and adding a new user, performing a two-factor user logon can be done to ensure all processes are functioning correctly. Choose a user in the account list then click Test to perform an authentication test. 12. Input the OTP password generated from the corresponding OTP device (If the authentication method is set to OTP+PIN, input the PIN directly after the OTP password in the same field), then click OK. If the password entered is correct, the following dialog will be displayed. If the password entered is incorrect, the following dialog will instead be displayed. 13. A popup message indicating the result of the UniOTP authentication test will appear. If unsuccessful, refer to the displayed message to solve the error. Do not log off, switch user, lock, shutdown, reboot, or otherwise interact with Windows user credentials until successfully completing the authentication test. If an encountered error cannot be resolved, please uninstall the UniOTP Windows Logon Agent immediately. Failure to do so will result in the user being unable to log back into Windows. It is recommended to uninstall the UniOTP Windows Logon Agent until the error, if present, has been identified and rectified. 14. After verifying the two-factor authentication test has completed successful, the user account is now secured with UniOTP authentication. All user accounts identified with UniOTP require the corresponding OTP to successfully authenticate with the user account. To add additional users, repeat the above steps from step 7. Usage 1. In the Windows login screen, select a user to log into with. 2. In the password field, input the Windows password for the user account to log onto Windows. 3. In the UniOTP Account drop-down list, select the corresponding UniOTP account. In the OTP[PIN] password field, input the generated one-time password (if the authentication method is set to OTP+PIN, by default, input your dynamic password followed by your PIN immediately afterwards in the field. Refer to your administrator as to how OTP+PIN authentication is set up). 4. Press Enter or click the arrow button to authenticate. If the OTP[PIN] password entered is incorrect, the following error will appear. If the OTP[PIN] entered is correct, but the Windows user account password is incorrect, the following error message will appear. If authentication was successful, the Windows user account is secured with UniOTP dynamic password authentication. Important Remarks After installing the UniOTP Windows Authentication Agent, if none of the UniOTP user accounts pass the authentication test, uninstall the UniOTP Windows Authentication Agent without delay, otherwise no user account on the computer will be able to log in. If authentication has failed numerous times in succession (, more than five consecutive attempts, refer to the administrator to inspect configuration settings), wait ten minutes before attempting to authenticate again. If authentication is still unsuccessful, refer to the administrator to repair your device. Do not modify or delete the "%SYSTEMROOT%\secuagt_cp.conf" file as this is the configuration file for the UniOTP Windows Authentication Agent. Deletion or modification of this file may result in a locked operating system.