UniKey Hardware Troubleshooting - Revision history

Bao: Added alt tags, and minor grammatical corrections

2016-08-02T02:29:05Z

Added alt tags, and minor grammatical corrections

← Older revision		Revision as of 13:29, 2 August 2016
Line 9:		Line 9:
	Plug the UniKey device into an available USB port on your computer.		Plug the UniKey device into an available USB port on your computer.

	[[Image:UniKey_Hardware_TrubleShoot_Pic01.jpg]]		[[Image:UniKey_Hardware_TrubleShoot_Pic01.jpg\|alt=plugging UniKey dongle into a computer]]

	==Observe LED indicator==		==Observe LED indicator==

	[[Image:UniKey_Hardware_TrubleShoot_Pic02.jpg]]		[[Image:UniKey_Hardware_TrubleShoot_Pic02.jpg\|alt=UniKey LED indicator located on end of USB]]

	A flashing LED light indicates the UniKey device is not recognized by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem or, failing this, restart the computer.		A flashing LED light indicates the UniKey device is not recognized by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem or, failing this, restart the computer. A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine.

	~~A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine.~~ Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.		Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system. If reconnecting and connecting the UniKey device to a different port has not resulted in the operating system recognizing the UniKey device, continue to the next step.

	If reconnecting and connecting the UniKey device to a different port has not resulted in the operating system recognizing the UniKey device, continue to the next step.

	==Troubleshoot UniKey with the UniKey Assist Tool==		==Troubleshoot UniKey with the UniKey Assist Tool==

	The UniKey Assist Tool is a tool specifically designed to aid the troubleshooting process on the end-user side. Output from the Assist tool can determine the functioning status of a connected UniKey device.		The UniKey Assist Tool is a tool specifically designed to aid the troubleshooting process on the end-user side. Output from the Assist tool can determine the functioning status of a connected UniKey device. The Assist tool can be found within the UniKey SDK in the directory <code>UniKey SDK\Utilities\Assist\</code>

	The Assist tool can be found within the UniKey SDK ~~under~~ the directory

	<code>UniKey ~~SDK\Utilities\Assist\</code>~~

	:Note: The above directory is the Assist tool for UniKey STD, PRO and Time. If troubleshooting a UniKey Drive device, the corresponding Assist tool can be found within the UniKey Drive SDK, under the directory
	~~:<code>UniKey Drive~~ SDK\Utilities\Assist\</code>

	~~When launched~~, the Assist tool ~~provides two forms diagnostic tests of differing scope~~, ~~as shown below.~~		:Note: The above directory is the Assist tool for UniKey STD, PRO and Time. If troubleshooting a UniKey Drive device, the corresponding Assist tool can be found within the UniKey Drive SDK, in the directory <code>UniKey Drive SDK\Utilities\Assist\</code>

	~~[[Image:UniKey_Hardware_TrubleShoot_Pic03~~.~~jpg\|370px]]~~		When launched, the Assist tool provides two forms of diagnostic tests of differing scope, as shown below.

	~~In the "Basic Info" tab, a simple diagnostic test to return~~ basic ~~information about a connected UniKey device is performed.~~		[[Image:UniKey_Hardware_TrubleShoot_Pic03.jpg\|500px\|alt=UniKey Assist basic info]]

	Click [Check] to view diagnostic output. Below is a example of a successful basic test.		In the Basic Info tab, a simple diagnostic test to return basic information about a connected UniKey device is performed. Click Check to view the diagnostic output. Below is an example of a successful basic test:

	<pre>		<pre>
Line 49:		Line 40:
	</pre>		</pre>

	In the "Advanced Info" tab, detailed information about a connected UniKey device is queried and underlying API functions are tested.		In the Advanced Info tab, detailed information about a connected UniKey device is queried and underlying API functions are tested. Input PW1 and PW2 of the corresponding UniKey device in the corresponding fields, then click Check to view the diagnostic output. Below is an example of a successful advanced test:

	Input PW1 and PW2 of the corresponding UniKey device in the corresponding fields, then click [Check] to view diagnostic output. Below is an example of a successful advanced test.

	<pre>		<pre>
Line 80:		Line 69:
	</pre>		</pre>

	Below is an example of a detected UniKey device through an advanced test, but with an invalid ~~password(s)~~ entered.		Below is an example of a detected UniKey device through an advanced test, but with invalid passwords entered.
	<pre>		<pre>
	A UniKey found locally.		A UniKey found locally.
Line 96:		Line 85:
	</pre>		</pre>

	If the UniKey device was detected and diagnostic test results ~~was~~ successfully displayed, the UniKey device is functioning.		If the UniKey device was detected and the diagnostic test results were successfully displayed, the UniKey device is properly functioning. If the latter example output was returned, an instance where no UniKey device was found, and all of the above steps have been unsuccessful on different computers, the affected UniKey device may be damaged.

	If the latter example output was returned, an instance where no UniKey device was found, and all of the above steps have been unsuccessful on different computers, the affected UniKey device may be damaged.

	==Contact SecuTech Technical Support==		==Contact SecuTech Technical Support==

	If the above troubleshooting steps have not rectified the problem experienced by your UniKey device, please contact us at support@esecutech.com or directly by opening a ticket at ~~http~~://esecutech.com/support, with a description of the issue and output from UniKey Assist of your affected UniKey device to facilitate quick assistance.		If the above troubleshooting steps have not rectified the problem experienced by your UniKey device, please contact us at [mailto:support@esecutech.com support@esecutech.com] or directly by opening a ticket at https://esecutech.com/support, with a description of the issue and output from UniKey Assist of your affected UniKey device to facilitate quick assistance.

Joseph: /* Observe LED indicator */

2012-10-25T12:30:02Z

Observe LED indicator

← Older revision		Revision as of 23:30, 25 October 2012
Line 15:		Line 15:
	[[Image:UniKey_Hardware_TrubleShoot_Pic02.jpg]]		[[Image:UniKey_Hardware_TrubleShoot_Pic02.jpg]]

	A flashing LED light indicates the UniKey device is not recognized by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem.		A flashing LED light indicates the UniKey device is not recognized by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem or, failing this, restart the computer.

	A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine. Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.		A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine. Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.

Joseph at 05:18, 21 September 2012

2012-09-21T05:18:53Z

← Older revision		Revision as of 16:18, 21 September 2012
Line 3:		Line 3:
	UniKey Hardware Troubleshooting Steps.		UniKey Hardware Troubleshooting Steps.

	:Note: Please ensure throughout the troubleshooting process no other UniKey device other than the involved UniKey device is ~~used and/or~~ plugged in.		:Note: Please ensure throughout the troubleshooting process no other UniKey device other than the involved UniKey device is plugged in.

	==Connect UniKey device==		==Connect UniKey device==

Joseph at 03:06, 16 July 2012

2012-07-16T03:06:34Z

← Older revision		Revision as of 14:06, 16 July 2012
Line 15:		Line 15:
	[[Image:UniKey_Hardware_TrubleShoot_Pic02.jpg]]		[[Image:UniKey_Hardware_TrubleShoot_Pic02.jpg]]

	A flashing LED light indicates the UniKey device is not ~~recognised~~ by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem.		A flashing LED light indicates the UniKey device is not recognized by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem.

	A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine. Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.		A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine. Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.

Joseph at 02:36, 16 July 2012

2012-07-16T02:36:53Z

← Older revision		Revision as of 13:36, 16 July 2012
Line 29:		Line 29:
	<code>UniKey SDK\Utilities\Assist\</code>		<code>UniKey SDK\Utilities\Assist\</code>

	Note: The above directory is the Assist tool for UniKey STD, PRO and Time. If troubleshooting a UniKey Drive device, the corresponding Assist tool can be found within the UniKey Drive SDK, under the directory		:Note: The above directory is the Assist tool for UniKey STD, PRO and Time. If troubleshooting a UniKey Drive device, the corresponding Assist tool can be found within the UniKey Drive SDK, under the directory
	<code>UniKey Drive SDK\Utilities\Assist\</code>		:<code>UniKey Drive SDK\Utilities\Assist\</code>

	When launched, the Assist tool provides two forms diagnostic tests of differing scope, as shown below.		When launched, the Assist tool provides two forms diagnostic tests of differing scope, as shown below.

Joseph at 02:00, 16 July 2012

2012-07-16T02:00:29Z

← Older revision		Revision as of 13:00, 16 July 2012
Line 2:		Line 2:

	UniKey Hardware Troubleshooting Steps.		UniKey Hardware Troubleshooting Steps.

			:Note: Please ensure throughout the troubleshooting process no other UniKey device other than the involved UniKey device is used and/or plugged in.

	==Connect UniKey device==		==Connect UniKey device==
Line 76:		Line 78:
	Device logged off.		Device logged off.
	Finished!		Finished!
			</pre>

			Below is an example of a detected UniKey device through an advanced test, but with an invalid password(s) entered.
			<pre>
			A UniKey found locally.
			-------------------------------------------------
			Basic Information:
			Hardware ID : 000000001
			Device Type : UniKey Drive
			Device logging on...
			Failed!
	</pre>		</pre>

Joseph at 01:31, 16 July 2012

2012-07-16T01:31:18Z

← Older revision		Revision as of 12:31, 16 July 2012
Line 2:		Line 2:

	UniKey Hardware Troubleshooting Steps.		UniKey Hardware Troubleshooting Steps.

	~~<!--Different from UniKey Drive and others-->~~

	==Connect UniKey device==		==Connect UniKey device==

Joseph at 01:31, 16 July 2012

2012-07-16T01:31:01Z

← Older revision		Revision as of 12:31, 16 July 2012
Line 1:		Line 1:
	[[category:UniKey Hardware Troubleshooting]]		[[category:UniKey Hardware Troubleshooting]]

	= UniKey Hardware ~~TroubleShoot~~ Steps =		UniKey Hardware Troubleshooting Steps.

	~~== Insert~~ UniKey ~~into your system’s USB PORT ==~~		<!--Different from UniKey Drive and others-->

	~~<br>~~		==Connect UniKey device==

			Plug the UniKey device into an available USB port on your computer.

	[[Image:UniKey_Hardware_TrubleShoot_Pic01.jpg]]		[[Image:UniKey_Hardware_TrubleShoot_Pic01.jpg]]

	== ~~<br>Check~~ if the light on the device is ~~constantly~~ on or not ==		==Observe LED indicator==

			[[Image:UniKey_Hardware_TrubleShoot_Pic02.jpg]]

			A flashing LED light indicates the UniKey device is not recognised by the computer. Under normal circumstances, the LED light should not be flashing when used under Windows, Mac OSX, MinGW, MIPS, ARM, FreeBSD and Linux; however, if it is, reconnect the UniKey device to the computer to attempt to resolve the problem.

			A situation where the LED light on the device may be flashing is if you are using UniKey on a Virtual Machine. Please check if the UniKey Device is mounted onto the system. When the device is mounted, keep the device plugged in and reboot the system under the Virtual Machine. After the Virtual Machine has restarted, the device should now be recognized by the system.

			If reconnecting and connecting the UniKey device to a different port has not resulted in the operating system recognizing the UniKey device, continue to the next step.

			==Troubleshoot UniKey with the UniKey Assist Tool==

			The UniKey Assist Tool is a tool specifically designed to aid the troubleshooting process on the end-user side. Output from the Assist tool can determine the functioning status of a connected UniKey device.

			The Assist tool can be found within the UniKey SDK under the directory

			<code>UniKey SDK\Utilities\Assist\</code>

			Note: The above directory is the Assist tool for UniKey STD, PRO and Time. If troubleshooting a UniKey Drive device, the corresponding Assist tool can be found within the UniKey Drive SDK, under the directory
			<code>UniKey Drive SDK\Utilities\Assist\</code>

	~~<br>[[Image:UniKey_Hardware_TrubleShoot_Pic02~~.~~jpg]]~~		When launched, the Assist tool provides two forms diagnostic tests of differing scope, as shown below.

	~~<br>If the light is constantly on, it means the hardware is working fine~~.		[[Image:UniKey_Hardware_TrubleShoot_Pic03.jpg\|370px]]

	~~<br>If~~ the ~~light is flashing~~, ~~it means the hardware isn’t recognized by the system. Please use another computer and have~~ a ~~try again, if the same problem occurred, please feel free~~ to ~~contact SecuTech Support Center for solving the problem~~.		In the "Basic Info" tab, a simple diagnostic test to return basic information about a connected UniKey device is performed.

	~~== <br>Use the UniKey Assist Tool for checking ==~~		Click [Check] to view diagnostic output. Below is a example of a successful basic test.

	<br>~~[[Image~~:~~UniKey_Hardware_TrubleShoot_Pic03.jpg]]~~		<pre>
			A UniKey found locally.
			-------------------------------------------------
			Basic Information:
			Hardware ID : 000000001
			Device Type : UniKey Drive
			Finished!
			</pre>

	~~<br>The~~ UniKey ~~Assist~~ is ~~inside of the UniKey SDK(or UniKey Drive SDK)’s Utilities folder, please open it~~ and ~~insert the UniKey into the system~~.		In the "Advanced Info" tab, detailed information about a connected UniKey device is queried and underlying API functions are tested.

	~~<br>Then click~~ the ~~check button and see~~ the ~~testing result~~.		Input PW1 and PW2 of the corresponding UniKey device in the corresponding fields, then click [Check] to view diagnostic output. Below is an example of a successful advanced test.

	<br>~~If the result shows the~~ UniKey ~~is recognized and lists the device’s information, it means the hardware is working fine~~.		<pre>
			A UniKey found locally.
			-------------------------------------------------
			Basic Information:
			Hardware ID : 000000001
			Device Type : UniKey Drive
			Device logging on...
			Success!
			OEM Flag:0
			-------------------------------------------------
			UniKey Functions Tests:
			Testing memory...
			Success!
			Testing Soft ID...
			Success!
			Testing Update Tag...
			Success!
			Testing Random...
			Success!
			Testing En/Decrypt...
			Success!
			Testing MD5...
			Success!
			Device logged off.
			Finished!
			</pre>

	~~<br>If the result shows No device~~ is ~~attached or listed, it means the~~ UniKey ~~isn’t recognized~~ by the UniKey Assist ~~Tool, please use another computer and have a try again, if the same problem occurred, please feel free to contact SecuTech Support Center for solving the problem~~.		Below is an example if a UniKey device was not detected by the UniKey Assist tool.
			<pre>
			No key found!
			</pre>

			If the UniKey device was detected and diagnostic test results was successfully displayed, the UniKey device is functioning.

			If the latter example output was returned, an instance where no UniKey device was found, and all of the above steps have been unsuccessful on different computers, the affected UniKey device may be damaged.

	= Contact SecuTech Support ~~Center~~ =		==Contact SecuTech Technical Support==

	~~<br>You can find~~ us at ~~'''Support~~@esecutech.com~~'''~~, ~~please feel free to contact us if you meet any problems caused by~~ UniKey ~~Hardware, we will try our best~~ to ~~solve the problems for you~~.~~<br><br>~~		If the above troubleshooting steps have not rectified the problem experienced by your UniKey device, please contact us at support@esecutech.com or directly by opening a ticket at http://esecutech.com/support, with a description of the issue and output from UniKey Assist of your affected UniKey device to facilitate quick assistance.

Joseph at 00:43, 10 July 2012

2012-07-10T00:43:03Z

← Older revision		Revision as of 11:43, 10 July 2012
Line 1:		Line 1:
	[[category:UniKey Hardware ~~TroubleShoot~~]]		[[category:UniKey Hardware Troubleshooting]]

	= UniKey Hardware TroubleShoot Steps =		= UniKey Hardware TroubleShoot Steps =

Joseph: Created page with "category:UniKey Hardware TroubleShoot = UniKey Hardware TroubleShoot Steps = == Insert UniKey into your system’s USB PORT ==
[[Image:UniKey_Hardware_TrubleShoot..."

2012-07-09T06:02:00Z

Created page with "category:UniKey Hardware TroubleShoot = UniKey Hardware TroubleShoot Steps = == Insert UniKey into your system’s USB PORT == [[Image:UniKey_Hardware_TrubleShoot..."

New page

[[category:UniKey Hardware TroubleShoot]]

= UniKey Hardware TroubleShoot Steps =

== Insert UniKey into your system’s USB PORT ==

 

[[Image:UniKey_Hardware_TrubleShoot_Pic01.jpg]]

== Check if the light on the device is constantly on or not ==

 [[Image:UniKey_Hardware_TrubleShoot_Pic02.jpg]]

 If the light is constantly on, it means the hardware is working fine.

 If the light is flashing, it means the hardware isn’t recognized by the system. Please use another computer and have a try again, if the same problem occurred, please feel free to contact SecuTech Support Center for solving the problem.

== Use the UniKey Assist Tool for checking ==

 [[Image:UniKey_Hardware_TrubleShoot_Pic03.jpg]]

 The UniKey Assist is inside of the UniKey SDK(or UniKey Drive SDK)’s Utilities folder, please open it and insert the UniKey into the system.

 Then click the check button and see the testing result.

 If the result shows the UniKey is recognized and lists the device’s information, it means the hardware is working fine.

 If the result shows No device is attached or listed, it means the UniKey isn’t recognized by the UniKey Assist Tool, please use another computer and have a try again, if the same problem occurred, please feel free to contact SecuTech Support Center for solving the problem.

= Contact SecuTech Support Center =

 You can find us at '''Support@esecutech.com''', please feel free to contact us if you meet any problems caused by UniKey Hardware, we will try our best to solve the problems for you.

UniKey Hardware Troubleshooting - Revision history

Bao: Added alt tags, and minor grammatical corrections

Joseph: /* Observe LED indicator */

Joseph at 05:18, 21 September 2012

Joseph at 03:06, 16 July 2012

Joseph at 02:36, 16 July 2012

Joseph at 02:00, 16 July 2012

Joseph at 01:31, 16 July 2012

Joseph at 01:31, 16 July 2012

Joseph at 00:43, 10 July 2012

Joseph: Created page with "category:UniKey Hardware TroubleShoot = UniKey Hardware TroubleShoot Steps = == Insert UniKey into your system’s USB PORT == [[Image:UniKey_Hardware_TrubleShoot..."

Joseph: Created page with "category:UniKey Hardware TroubleShoot = UniKey Hardware TroubleShoot Steps = == Insert UniKey into your system’s USB PORT ==
[[Image:UniKey_Hardware_TrubleShoot..."